At Satorisan Swimwear, we want you to be completely satisfied with your purchase. If you’re not happy with your items for any reason, we’re here to help with our straightforward returns and exchanges process.

Quick Overview:

  • Return window: 15 days from delivery date
  • Free returns for defective or incorrect items
  • Refunds processed within 5-7 business days after we receive your return
  • Original shipping costs are non-refundable

Return Eligibility

To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and unused
  • In the original packaging with all tags attached
  • In resalable condition
  • Returned within 15 days of receiving your order

Please Note: For hygiene reasons, swimwear bottoms and bras (including sports bras and swim tops) must be tried on over underwear and can only be returned if the hygiene liner is intact and undisturbed. Once the hygiene liner is removed or damaged, these items cannot be returned or exchanged.

How to Initiate a Return or Exchange

Step 1: Submit a Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Satorisan Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to return: [Product Name(s) and Size(s)/Color(s)] Reason for return: [Please specify reason] Please provide further instructions for completing my return/exchange. Thank you, [Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return.

Step 3: Package and Ship Your Return

Please securely package the item(s) including:

  • The original product packaging
  • All tags and labels
  • The original invoice or packing slip
  • Your RMA number clearly visible on the outside of the package

Ship your return to:

Satorisan Swimwear Store
Returns Department
3876 Hiney Road
Las Vegas, US 89104

We recommend using a tracked shipping service as you are responsible for the return shipment until it reaches our warehouse.

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 5-7 business days
  • Refunds will be issued to your original payment method
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Depending on your payment provider, it may take additional time for the refund to appear in your account:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Exchanges

If you need a different size or color:

  1. Follow the return process above to return the original item
  2. Once we process your return, we’ll notify you
  3. Place a new order for the desired item on our website

For fastest service, we recommend placing your new order immediately rather than waiting for the return processing, especially for popular items that may sell out.

Non-Returnable Items

For health and hygiene reasons, the following products cannot be returned or exchanged unless defective:

  • Swimwear bottoms with removed or damaged hygiene liners
  • Bras and sports bras with removed or damaged hygiene liners
  • Swim tops with removed or damaged hygiene liners
  • Final sale items (will be marked as such on product page)

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected] with photos of the issue. We will cover return shipping costs and expedite your replacement or refund.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team:

Email: [email protected]
Response time: 1-2 business days

We appreciate your trust in Satorisan Swimwear and are committed to ensuring your complete satisfaction with our products.